When you click “confirm” after your payment has been verified, you are committing to placing your order and accepting these terms and conditions of sale in their entirety. Orders will generate an e-mail confirmation.
Quality and description of the products
The description, technical data and price of the products may be modified at any time. The technical data provided with the order shall apply.
Photographs will be as representative as possible.
Valérie Hangel textile creations are crafted using antique silks and should be worn with care and attention. It is advised that you store your jewelry in its original box or clutch bag.
The objects presented are made either by artisanal or semi-industrial production, meaning that there can be slight differences from one object to another. As such, slight differences which may be noticeable cannot be considered as faults or form the basis of a complaint.
Complaints / returns policy
As a rule, there is no way of returning any goods unless there has been an error with the order or the item is faulty (see below).
Faulty or non-compliant articles
Upon receipt of the goods, you are required to check the contents of the package. If the object has been damaged during transport or the article is not compliant (i.e. the item does not correspond to your order), Please inform us by sending an e-mail to email@example.com later than three days after you receive the package, and we will offer you an amicable solution. Once that timeframe has elapsed, no complaints will be considered.
Payment for gift certificates is to be done via postal or bank transfer. We will dispatch the voucher to the person named on the form that you will have filled in beforehand. The voucher is to be used at the boutique at Rue Saint-Victor 21 in Carouge. If the holder chooses an object that is less than the amount of the voucher, the difference will be held for them as credit to be used at a later date. No reimbursements are possible. Valid for one year from date of purchase.
Your personal data shall remain strictly confidential and will only be used for the purposes of an on-line purchase from Galerie H. For the distribution of newsletters, we will ask for your authorisation to send you regular news about Galerie H. Our newsletters are sent directly via our website and your data will be stored in our internal database (with no external service-providers involved). You will be able to unsubscribe at any moment by clicking on the button at the bottom of the newsletter (unsubscribe / se désabonner).
Disputes and jurisdiction
In the event of a dispute, the client should first contact “Galerie H” in order to pursue an amicable solution.
Should it not be possible to come to an amicable solution, the jurisdiction shall be Geneva / Switzerland.
Galerie H objets et stylistes contemporains. All rights reserved 2019