Upon receipt by pro forma invoice.
The following methods of payment are available:
- by bank transfer
- by postal transfer
- by credit card via PayPal
Conditions of payment: 50% upon placing the order, remainder upon delivery.
Quality and description of the products
The description, technical data and price of the products may be modified at any time. The technical data provided with the order shall apply.
Photographs will be as representative as possible.
Valérie Hangel textile creations are crafted using antique silks and should be worn with care and attention. It is advised that you store your jewellery in its original box.
Complaints / returns policy
As a rule, there is no way of returning any goods unless there has been an error with the order or the item is faulty (see below).
Faulty or non-compliant articles
Upon receipt of the goods, you are required to check the contents of the package. If the object has been damaged during transport or the article is not compliant (i.e. the item does not correspond to your order), you should inform us by sending an e-mail to firstname.lastname@example.org. We will exchange the goods for you free of charge by offering you a similar or made-to-measure item (although you should bear in mind that each item is unique).
We will cover the subsequent postage and any other costs. You will then have until five days after you received the package (based on the date stamp on the parcel) to return the item of jewellery in its original packaging along with the invoice, to the following address:
Galerie H objets et stylistes contemporains
Rue Saint-Victor 21
Should this not be acceptable to you, we will be prepared to offer you credit for the boutique.
Your personal data shall remain strictly confidential and will only be used for the purposes of an on-line purchase from Galerie H. For the distribution of newsletters, we will ask for your authorisation to send you regular news about Galerie H. Our newsletters are sent directly via our website and your data will be stored in our internal database (with no external service-providers involved). You will be able to unsubscribe at any moment by clicking on the button at the bottom of the newsletter (unsubscribe / se désabonner).
Disputes and jurisdiction
In the event of a dispute, the client should first contact “Galerie H” in order to pursue an amicable solution.
Should it not be possible to come to an amicable solution, the jurisdiction shall be Geneva / Switzerland.
Galerie H objets et stylistes contemporains. All rights reserved 2019